Cake Lingerie

Frequently Asked Questions


At Cake Lingerie we continually endeavour to improve product, service & website usability. Your feedback is important to us & every email will be read & considered. We look forward to hearing from! Below is a set of frequently asked questions, which we regularly add to enable ease of use.

  • Which countries do you ship to?

    Cake Lingerie operates its business in 4 countries (Australia, Canada, US, New Zealand) and 3 key regions (UK, Europe - EU, Rest of World). To enable shipping to your country or region you will need to select the appropriate Online Store. Countries such as Brazil, China, India, Indonesia, Japan, Korea, Philippines, Russia, Singapore, South Africa, Taiwan & the UAE should use the 'Worldwide' Online store under the 'Online Store' menu item

  • I can't find the shopping cart

    The shopping cart is located to the right hand side of the frame on the site.
    Once you've added the products you want to purchase, simply click on the icon to proceed with processing your purchase.

    Cake Lingerie Shopping Cart Location

  • Am receiving an error on the Date of Birth (DOB) field

    The Date of Birth field is set up to accept the month first, followed by day of the month, followed by year (mm/dd/yyyy).

  • I can't log-in

    Please check your password and use the 'Forgotten your password' link, which will enable you to have your password reset and sent to you. Should this fail, you can proceed to create a purchase as a casual visitor, by clicking on 'Skip Account Creation'.

  • Is it safe to order online?

    We use a secure online ordering systems utilising industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all sensitive information such as your name, address and other information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

  • How can I redeem a Gift Voucher?

    Proceed to enter your selection and click on the 'Shopping Cart' to proceed to payment. On the 'Payment Page' enter your gift voucher code' in the field entitled 'Enter your Gift Voucher or Promotional Code'. When you click on the continue button the system will review the value of the gift voucher and deduct the same from the total amount owing.